Tokio Budapest Restaurant Complaints Policy

A Leroy Co. Ltd. (1051 Budapest, Széchenyi István tér 7-8. hereinafter referred to as Tokio Budapest Restaurant or the Data Controller) as the operator of Tokio Budapest Restaurant and as the Data Controller, has prepared its Complaints Handling Policy in order to ensure the transparent, efficient handling and investigation of the Data Subject’s complaints according to uniform rules. This Code on consumer protection
on 1997. CLV. law and the General Data Protection Regulation (hereinafter GDPR). The complainant’s data are protected by the Freedom of Information and Self-Determination Act 2011. CXII. Act (hereinafter referred to as Info tv.) shall be treated in accordance with the provisions of.

I.1. Ways to report
Oral complaint
The verbal complaint should be investigated immediately and remedied as necessary. If the Data Subject does not agree with the handling of the complaint or if it is not possible to investigate the complaint immediately, Tokio Budapest Restaurant will promptly take a record of the complaint and its position on the complaint.
Tokio Budapest Restaurant shall provide a copy of the report to the Data Subject on the spot in the event of a verbal complaint made in person.

The record of the complaint must include the following:
– the name and address of the Data Subject,
– where, when and how the complaint was lodged,
– a detailed description of the data subject’s complaint and a list of the documents, records and other evidence presented by the data subject,
– a statement by Tokio Budapest Restaurant of its position on the Data Subject’s complaint, if an immediate investigation of the complaint is possible,
– the signatures of the person who took the minutes and the Data Subject,
– the place and time of recording of the minutes.

As Tokio Budapest Restaurant does not have customer service or voice recording facilities, only verbal complaints made in person can be formally accepted. If this is not possible, the Data Subject’s attention should be drawn to the possibility of a written complaint!

In the event of a verbal complaint, Tokio Budapest Restaurant provides the following complaint procedure:
– in person at Tokio Budapest Restaurant, 1051 Budapest, Széchenyi István tér 7-8, opening hours: monday-sunday 12:00-00:00

Written complaint
– The Tokio Budapest Restaurant shall respond to the written complaint in writing within 30 (thirty) days of receipt and shall take measures to rectify the complaint.
– A shorter time limit may be set by law, and a longer time limit by statute. Tokio Budapest Restaurant is required to state the reasons for its decision to reject the complaint.
– Tokio Budapest Restaurant is obliged to keep the record of the complaint and a copy of the reply for 5 (five) years and to present it to the inspection authorities upon request.
– If the complaint is rejected, Tokio Budapest Restaurant shall inform the Data Subject in writing of the authority or conciliation body to which the complaint may be submitted, depending on the nature of the complaint.
– The complaint must not only be answered within 30 (thirty) days, but also be delivered to the Data Subject.
– The requirement of written form may also be met by letter, e-mail or fax, or by any other means which permits the recipient to store the data permanently for a period of time adequate for the purposes for which they were intended and to display the data in an unaltered form and content.

By proxy:
– The customer may also act by proxy. An authorised representative may only act as a proxy if the authorisation is contained in a public or private document with full probative value.

I.2. Registering the complaint
Tokio Budapest Restaurant keeps a record of complaints and the measures taken to resolve them.
The register contains:
– a description of the complaint and the event or fact that is the subject of the complaint,
– the date of the complaint,
– a description of the action taken to settle or resolve the complaint, and if not, the reasons for the refusal,
– the deadline for completion of the measure and the name of the person responsible for its implementation,
– the date of the response to the complaint.
The complaint and the reply must be kept for five years

I.3. Remedies
In the event of a total or partial rejection of the complaint, or if the 30 (thirty) day time limit for responding to the complaint has expired without result, the Data Subject may turn to the following bodies or authorities:
1) If the complaint concerns information, rectification, blocking or blocking of data
or erasure by the controller, the National Data Protection and
Information can be obtained from the Freedom of Information Authority.
Name: National Authority for Data Protection and Information
Office: 1125 Budapest Szilágyi Erzsébet fasor 22/c.
Postal address: 1530 Budapest, Pf.: 5.
Phone: +36 (1) 391-1400
Fax: +36 (1) 391-1410

2) In the event of a dispute concerning the formation, validity, effects and termination of the contract, as well as breach of contract and its effects, a conciliation procedure may be initiated.
Name: Budapest Conciliation Board
Location: 1016 Budapest, Krisztina krt. 99.
Telephone: (1) 488-2131
Fax: (1) 488.2186

3) The district offices are the first instance in consumer protection matters.

4) A customer who is not a consumer may, after lodging a complaint with Tokio Budapest Restaurant, seek redress before the competent court having jurisdiction over the matter (

These Rules 2018. in force from 25 May.